Terms & conditions
1.1 The general terms and conditions of HOLTBAR concept store apply to all the offers, orders, products, agreements and deliveries of HOLTBAR concept store. By ordering from our online store or buying something in our physical store you agree to be bound by the conditions set out below. Please read through our terms and conditions carefully before placing your order. We may change these terms from time to time without noticing you. Changes will apply to any subsequent orders received. Each time you use our services, you acknowledge that you have read these conditions and agree to be legally bound by them.
2. Identity of the trader
HOLTBAR concept store
9959 PK Onderdendam
Chamber of Commerce: 67760759
3. Agreement and order
3.1 The agreement becomes binding at the time you fulfill your purchase, either in store or online.
3.2 Your online order is confirmed once you receive a confirmation through email.
3.3 All prices of the items are displayed in € and including VAT. The prices are excluding shipping costs.
3.4 HOLTBAR concept store holds the right to change the images and description of its products online without giving notice first.
3.5 Once your order has been confirmed, we will not be able to make any changes.
4. Shipping and delivery
4.1 HOLTBAR concept store charges shipping costs for every order placed in our online store. The shipping costs depend on the location of the delivery address and the weight of the total order.
4.2 HOLTBAR concept store cannot be held responsible for additional costs such as custom fees. These fees are on behalf of the customer.
4.3 HOLTBAR concept store always sends out orders using Track & Trace. It is not possible to send orders without a tracking code to save money.
4.4 HOLTBAR concept store will send out all orders within 1 to 3 working days after payment. We strive to send out all orders the same day they are placed but reserve the right to extend the delivery time.
5. Returns and exchange (online)
5.1 If the customer would like to return a product they can do so within 14 days after they received their order.
5.2 HOLTBAR concept store only accepts returns that are received by is within the set time period, under the circumstances that the returned products are not damaged and arrive in their original packaging.
5.3 No modifications to any product are allowed in the case of a return. All original labels and tags need to be attached to the product when returned.
5.4 HOLTBAR concept store reserves the right to decline the return of pierced jewelry and skin care items due to hygienic reasons. Products like earrings, but also lotions, soaps and creams can’t be returned under any circumstance.
5.5 To return your products, please inform us by email and we will send you a return form. Print out the return form and add it to your order.
5.6 HOLTBAR concept store inspects the items as soon as the returned order arrives at our store. If during inspection we find that the customer hasn’t followed our return guidelines and policy, HOLTBAR concept store is not obligated to accept the return.
5.7 If the return is denied the customer has the option to have their order send back to them at their own expense. HOLTBAR concept store will send the products back once the shipping costs have been paid by the customer. If the customer is unwilling to pay for the shipping costs HOLTBAR concept store has the right to keep the items without a refund. The same applies to products that are not eligible for returns but are returned anyway, like hygienic products.
5.8 HOLTBAR concept store offers its webshop customers a full refund of the returned items after the return has been processed. This can take up to 14 days. The refund will take place the same way the order was paid.
5.9 If you ordered the wrong size or colour the customer is obligated to exchange the item themselves. HOLTBAR concept store does not offer the exchange of items. Customers can return their faulty item and order the right item by themselves.
5.10 Sale items are not eligible for returns. Items are on sale once the price lowers permanently.
5.11 All returns will have to be send to the address below
HOLTBAR concept store
9959 PK Onderdendam
5.12 The costs for returning the products are for the customer